Hi Rider,
It's the height of summer and there's another video for today's update. Click here for the video:
https://www.youtube.com/watch?v=y9zCgwREOlk
And here again the written summary
NEW PRODUCT LAUNCHES
Next week Friday, July 7, we will be launching some new products. These will be available from next season, i.e. from March 2024 and, as always, there will also be options for a retrofit on your Bonfire . Stay tuned!
SWITZERLAND
The first Bonfire X have been successfully delivered to Switzerland and we will continue this week. As soon as it's your turn, I will call or email you ;)
DELIVERY TIMES
The last 6 months went really well, we built faster month after month, but now in June it was just too much. You know, we are a small team. That has its advantages, but also its dangers. And one danger has always been that if someone drops out due to an injury, it hits our efficiency and performance very hard. This has now happened and our mechanic has to take a break for a few weeks. Due to a slipped disc, assembling the bikes is currently out of the question and I will be filling in from this week.
This means that fewer bikes can be built. I can't yet say exactly what impact this will have on delivery times. I will try to finish all September 2022 orders of the Bonfire X and some Bonfire S/ E orders from spring by the end of July. As always, I will keep you up to date on the Trello board.
Please excuse the renewed delay in delivery time.
BONFIRE X IMPROVEMENTS
It seems that we have eliminated all of the Bonfire X's teething troubles. I can now proudly say that the Bonfire X does exactly what it was designed to do. Sit down, ride off and have fun without having to do a lot of tinkering.
After the cold bug, the unsafe driving at high speeds, the hot engine, the rattling of the steering head bearing, we have now also solved the last problem: Noisy and faulty keyless go systems.
Cold bug has been automatically fixed in all vehicles since January 2023 with a new DCDC converter.
The unsafe driving is remedied by better balanced wheels and tighter nuts on the wheel hub motor (120 Nm instead of 80 Nm) -> Tighten your rear nuts a little if you have not already done so.
The new engine since May 2023 stays cooler for longer when riding uphill and at speeds above 80 km/h, also has a little more oomph in the lower rev range and can cope with steeper climbs.
As of this month, we are installing new, higher quality steering head bearings in all models so that they no longer rattle.
From July, we will be installing a new quiet keyless-go system in the Bonfire X. We and many customers were really annoyed by the loud beeping when switching the Bonfire on and off and there are already some customers affected by the keyless go system being faulty. It can no longer be switched off with the key (if this happens to you, don't worry, your Bonfire still works, you just have to switch it on and off using the batteries and make sure that you always switch the batteries on and off at the same time).
The new keyless go system has a new circuit board, which makes it more resistant and therefore less likely to break, and the loudspeaker only sounds when the alarm is activated or you are looking for your Bonfire . Otherwise it is completely silent.
NEW SHIPPING SOLUTION
We have now had two months to improve the delivery of the Bonfire and have finally found the perfect solution. In the beginning, a Bonfire was waiting here for up to 5 weeks until it was delivered to the customer. Now we are at 1 to 2 weeks on average.
All Bonfires are now packed on a pallet and then covered with a cardboard box. In addition, nothing is dismantled, which means you can take the Bonfire off the pallet and set off straight away.
It works really quickly. Once a bike has been built, it only takes 2 to 3 days for us to test, check and pack it. The carrier arrives the next day and can deliver the Bonfire to you within a week.
BLUETOOTH DONGLE
Anyone who currently has a Bluetooth dongle to install the new software values on their Bonfire X. Please send it back as soon as possible! We have other customers waiting and we only have a certain number of dongles that we can send out.
SERVICE AT HOME
Now that I've announced some improvements over the last few months, I'm sure there are some of you who would like to benefit from them too. Here is one possibility:
Book a service appointment here on our website: https://www.blackteamotorbikes.com/collections/inspection-plan/products/service-at-your-home
For the service, I will come to your home and check everything that is part of the service and install all the new improvements: So replace steering head bearings, fit new mudguard brackets, fit the cable guard, import new software values etc. Only if you want a new motor or new accessories would you have to order these separately. Everything else such as screws, bearings, brakes, software is part of the service.
My aim is to refurbish your bike so that it rides just as well as the current Bonfires that come from our assembly shop.
If this is something for you, then it will work as follows:
- You order the service appointment and any other accessories you would like via our website.
- Then write us an email or better still a WhatsApp and describe your problems and concerns: +49 152 59649727
- Then I will make an appointment with you. I can't promise that I'll be able to come by in the next few weeks. But I will try to come and see you before the end of the season.
- When I service your bike, I'll make sure it's safe and rides like a dream and, if you order any new accessories, I'll fit them at the same time
I hope in this update I was able to share some cool new information for all future Bonfire owners and also some interesting opportunities for current Bonfire owners. Our goal is to make the Bonfire better and better. Not only new Bonfires, but also the ones already on the road, because in our opinion this is the most sustainable way of mobility ;)
Cheers,
Victor
